Questions & Answers

iw1015 FAQ — All the questions you usually ask

From deposit and withdrawal questions to bonuses, football betting, and security — frequently asked questions answered clearly in English.

Deposit / Withdrawal Questions
Bonuses and Welcome Bonus
Security and Personal Information
Football Betting Questions
24/7 Myanmar Language Customer Support

This FAQ page is designed for both first-time players at iw1015 and experienced players alike. How to deposit, withdrawal times, how to claim bonuses, how to read football betting odds, and account security — all explained clearly and directly. Check here first before contacting Customer Support. If you cannot find an answer to your question, use the Live Chat at the bottom of the page.

Questions about Withdrawal


The minimum withdrawal amount at iw1015 is 30,000 Ks. Players cannot withdraw a balance lower than that amount in one go — you can only request a withdrawal once your balance reaches 30,000 Ks. So keep playing until your balance is above 30,000 Ks before withdrawing.

Bonus funds cannot be withdrawn directly. If you receive a welcome bonus, you must wager 10× the bonus amount before any winnings from that bonus can be withdrawn. For example — if you receive a 20,000 Ks bonus, you must place a total of 200,000 Ks in bets before those winnings become withdrawable. Once the wagering requirement is met, you can withdraw through the normal withdrawal method.

iw1015 processes withdrawals 24 hours a day, 7 days a week. It makes no difference whether it is night-time or a public holiday. After submitting a withdrawal request, funds normally arrive within 30 minutes to 3 hours. Processing speed depends on the KBZPay, Wave Money or AYA Pay network condition at the time.

For security reasons, iw1015 only transfers withdrawal funds to a KBZPay, Wave Money or AYA Pay wallet that matches the name of the iw1015 account holder. Transfers to a third party's wallet are not possible. If the names do not match, the withdrawal will be rejected, so please use only your own wallet.

Normal withdrawal processing takes 30 minutes to 3 hours. However, it can take longer during payment network congestion or periods of unusually high traffic. If more than 3 hours have passed, contact iw1015 Live Chat with your withdrawal reference number and a support agent will follow up. Customer Support is available 24/7.

Football Betting


Bets are settled based on the result at the end of regular time (normally 90 minutes plus injury time). Extra time and penalty shootouts are generally not included in settlement — each market's terms state this clearly. If a match is postponed or cancelled, it will either be refunded according to the governing body's rules or settled at 1.0 odds.

iw1015 offers popular football competitions from around the world, including the EPL (English Premier League), MNL (Myanmar National League) and UEFA Champions League. Players can choose the competition they want and place bets at the available odds — check the football page for what is currently on offer.

An accumulator combines two or more matches into a single bet. The odds for each match are multiplied together, so the potential payout is higher — but if any one match loses, the entire bet loses. You can use the Accumulator Bet Builder on the iw1015 football page.

In handicap betting, the stronger team is given a goal deficit (e.g. −0.5, −1) and the weaker team is given a goal head start (e.g. +0.5, +1). If Team A is given −1, they must win by 2 or more goals for the handicap bet to win. The handicap values and odds (in fractional or decimal format) are displayed on the iw1015 football page.

Live betting (in-play) is available on the iw1015 football platform. Odds change in real time based on the score and match time, so you need to decide quickly. Live betting may be restricted for certain matches, so check the football page for available games.

Security and Personal Information


Contact iw1015 Live Chat Customer Support immediately and request a temporary account suspension. Then complete identity verification using your KBZPay or Wave Money number and change your password to a new one that cannot be guessed easily. These steps should be taken without delay.

Under no circumstances will iw1015 staff ever ask for your OTP code, Password, or PIN. Anyone who asks for these should be treated as a scammer — refuse immediately and report it via Live Chat. Never share your OTP with anyone.

The iw1015 platform uses SSL encryption (HTTPS) to protect players' personal information and financial transactions. Data is used solely for managing player accounts in Myanmar and is never sold to unauthorised third parties. You can read the full privacy policy on the Privacy Policy page.

iw1015 supports Two-Step Verification for login and withdrawal actions. Go to Security settings under Account Settings, link it to your phone number, and switch it on. Enabling 2FA prevents unauthorized withdrawals from your account, so we recommend turning it on.

Welcome Bonus


After your first deposit at iw1015, you automatically receive a 100% welcome bonus. For example — deposit 20,000 Ks and you get 20,000 Ks bonus, giving you 40,000 Ks to play with. The maximum bonus is 300,000 Ks. No extra steps needed — the bonus balance will appear in your account right after your deposit.

With the iw1015 Referral Program, when someone you refer makes their first deposit, you receive 8% of that amount as a bonus (up to 30,000 Ks per person). On top of that, you continue to earn 0.3% of your referrals' valid bets as a weekly Commission. Since you can refer more than one friend, the passive income potential is significant.

A Wagering Requirement means you must wager the bonus amount × 10 before you can withdraw winnings from that bonus. For example — if you receive a 20,000 Ks bonus, you need to wager 20,000 × 10 = 200,000 Ks to complete the requirement. If you receive the maximum 300,000 Ks bonus, you would need to wager 3,000,000 Ks. Keep in mind that a smaller bonus amount means the wagering requirement is easier to clear.

Most games at iw1015 count toward Wagering, including slots, Live Casino games (Baccarat, Roulette, Dragon Tiger, Sic Bo), and football betting. However, some games may have different Wagering Contributions, so read the Terms & Conditions or ask via Live Chat to check.

The iw1015 VIP Program has three tiers: Bronze, Silver, and Gold. VIP Bronze earns up to 0.4% weekly cashback, VIP Silver up to 0.8%, and VIP Gold up to 1.2%. The higher your VIP level, the more cashback you earn, so regular players get better rewards over time.

How to Deposit


iw1015 does not charge a transaction fee on deposits. The full amount you deposit will appear in your account balance. Note, however, that when you transfer via KBZPay, Wave Money, or AYA Pay, those wallets may apply their own service charges, which you would bear directly.

You can deposit at iw1015 from as little as 5,000 Ks with any payment method. KBZPay, Wave Money, and AYA Pay all have a minimum of 5,000 Ks, making it easy for anyone who just wants to try a small amount.

Log in to iw1015, tap the Deposit button, and select KBZPay. The iw1015 KBZPay number and the amount will be shown — transfer from your KBZPay app. After transferring, enter the Transaction Reference, and your account balance will be updated within 5 to 15 minutes. If it takes longer, contact Live Chat.

Yes, in addition to KBZPay, you can deposit at iw1015 using Wave Money and AYA Pay. You can choose whichever wallet you prefer, and all three support deposits from 5,000 Ks. The process is the same as KBZPay and can be done from the Deposit page.

Deposits normally appear in your iw1015 Account Balance within a few minutes. Our 24/7 Automated System checks payment receipts, so there are no delays at night or on holidays. If more than 15 minutes have passed, prepare a Transaction Screenshot and report it via Live Chat.

Still can't find the answer?

If you have a question that is not answered on this FAQ page, iw1015 Customer Support is available 24/7 in Myanmar language. Contact us via Live Chat or Email — we will get back to you quickly and clearly.

iw1015 Login — Sign in to play